Ellen Brock

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I recently had an angry client. He sent me a long, condescending email that insulted my editing skills and called me “cold,” “terse,” and “bitchy.” Not because of my behavior or because of our email correspondences, but because he didn’t like my editing style.

Now, I wouldn’t consider myself a harsh editor. It’s not like I am to editing what Gordon Ramsay is to cooking or what Abby Lee Miller is to dance. I never insult or belittle my clients. I never make them feel inadequate or unintelligent for making mistakes, but nor do I coddle and comfort them within my edits. And the reason is simple: emotions cloud judgement.

The truth is, while I’m editing, I’m all business. My mind is in the game. My brain gears are turning. I am thinking: How can I make this better? More marketable? More tense? More entertaining?

This angry client complained that…

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